What is the definition of giving good service? Is it taking care of the clients request or is it delivering an experience that builds trust, education and helps solve problems a client didn’t know that they had? For many agencies they are wedged in between a transaction and an experience. If consistency in delivery is […]
Welcome to the first Ridiculously Amazing Insurance Podcast of 2019! Kelly and Dave will now be joined by their colleague Scott for the podcast from now on, which gives them more credibility and experience to share with our listeners! The topic of this episode is secret shopper calls and how they can be beneficial to […]
For many P&C insurance agencies life insurance is something you may bump into from time to time when someone asks you to deliver a quote. But for most, mainly P&C agents, they leave a lot of money on the table by not having the intention or the right process to include life insurance into the […]
One of our passions at Agency Performance Partners is to help agents do more with less. What we find is the largest opportunity to grow often lies right in your own sales process. Independent insurance agencies need to understand the relationship to hopping on opportunity and letting it sit for even minutes. Every moment that […]
Overview: Holley Insurance is an independent insurance agency in the Rocky Mount/Roanoke area of Virginia. They pride themselves on providing expert, personal customer service. They take a proactive approach to finding the best coverage and pricing for their customers, and they work with only the top insurance carriers in Virginia. Holley Insurance is 100% locally […]
It’s a new year! Time to review how to reduce agency costs, boost efficiency and build a valued client experience. One of the items that agencies who handle commercial insurance should consider reviewing is the delivery and/or mailing of commercial lines policies. With a fresh year, it’s a great time to review if we have […]
