This may seem like an odd thing, but routinely we find that answering the phone in an agency is a hard thing to do really well. For agencies that have a receptionist (or we like to say Director of First Impressions), it’s no easy task sounding amazing 200 times per day. Also, for agencies that […]
Getting your team rowing together in sync and in the right direction requires regular and frequent communication. So where is the best place and when is the best time to communicate your plans and goals with your team? You might be thinking, at a meeting of course! But isn’t it true that we often have […]
Trust. It’s a BIG word. In fact for any small business or team it’s the heart of success. How much do you trust your leader, the team and the process? Any distrust can lead to oodles more work, destruction and detraction. We sometimes underestimate the power of trust in the business world. However when an […]
Our topic on this episode of The Ridiculously Amazing Insurance Podcast is overcoming objections/concerns. We’ve all heard the classic objections and tried to answer the customers sufficiently, but wouldn’t it be nice to go into each conversation with a customer prepared to address their concerns on the spot? Here are some quick pointers to keep […]
The part of purchasing insurance that many dislike is the lack of receiving a tangible product at the point of sale. It can feel to some as if their money is being spent year after year for nothing, especially when they do not have any losses. Filing a claim, however, is when your clients finally […]
The very thing I love about insurance is also the thing that drives me nuts. Not everyone wants to buy or be serviced like I do. Since everyone who drives or has a home needs insurance this means that we all need to brush up our skills on how to win friends and influence people […]
