Overview: FDA Services, Inc., a subsidiary of the Florida Dental Association, was formed in 1989 in response to rising medical malpractice premiums in the 1980’s. Their mission is “to provide quality insurance plans and other membership benefit programs combined with exceptional customer service at competitive prices to Florida’s health care providers and small business owners […]
Many agencies I work with struggle with change. A lot of this is human nature where we like things the way they are (get into a rut) and our fear of the unknown prevents us from taking strides to better position ourselves. Almost counter-intuitively, one of the reasons why I see change so hard to […]
You hear it all the time when you ask how someone is. “I’m so busy!” Those of you who know me know that I HATE the word busy. It’s the worst! You can yell and swear at me and it’s still not as offensive as the word “busy”. However, what everyone is trying to say […]
How is your vision? Do you ever feel like you’re running fast and hard, yet you’re not clear on where the finish line is? Does your team have a clear vision of what their personal as well as overall agency success looks like? A clear vision of success will help your team know where you […]
Working with so many insurance agencies across the United States and Canada provides the opportunity for me to learn about a variety of really positive ways agencies are growing their businesses and servicing their clients. Part of our agency assessment is spending time in one-on-one discussions with the team and observing their regular routine. It […]
Is your agency struggling with price sensitive clients? We probably all are to some degree. However, there are some items we can all do to convert price into value at every desk in an agency. It’s a great time to evaluate if we are adding gasoline to the fire or bringing the water to the […]
