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Communicate the vision clearly and consistently  Many of us believe our team understands our vision, […]

When you think about calling every customer once per year for an annual review you […]

Let’s get this out of the way – this market is crazy and your agency […]

For some people getting started on making renewal calls can be perplexing! What do we […]

There is no magic bullet or secret sauce to launching renewal review calls to boost […]

You have been tasked with boosting your agency’s insurance customer retention. You look around for […]

Here is the reality. How you launch renewal review calls with your team is just […]

Making the calls First let’s discuss voice. Use a customer service voice, NOT a mom/dad […]