06 Aug
So less that 50% of agencies do not have any documented goals. Yes, put your […]
05 Aug
On every agency assessment I have done, asking for referrals is hands down the #1 […]
30 Jul
Morale in your agency is everything. Crappy morale leads to crappy service and more headaches […]
28 Jul
In many agencies, the team would rather have a root canal than participate in any […]
23 Jul
Did you know that 79% of employees feel they are part of something special just […]
21 Jul
As a business owner myself, I love it when a team member finds me a […]
16 Jul
There is undoubtedly a perception of extreme stress in agencies. Team members walking around exclaiming […]
14 Jul
So I have written several blogs about this but every agency I go to I […]
