Insurance Accountability: The Difference Between Accountability and Micromanagement
The topic for this video is one that we run into all too often, and is a very misunderstood issue: micromanagement.
“Sometimes we feel micromanaged when we’re not in alignment with our goals. And this is something you have to step back and identify.”
The topic for this video is one that we run into all too often, and is a very misunderstood issue: micromanagement. This feeling can come from leaders, who feel the need to dive in and micromanage, as well as employees, who feel like their bosses are standing over their shoulders. Leaders shouldn’t be micromanaging, as it can waste time, and lead to them feeling busy instead of productive. And on the other hand, no employee likes to feel like they’re being micromanaged. If this is the case, why is micromanagement such a persistent issue?
If we peel back micromanagement and take a good hard look at it, we actually get to a different core issue, which is insurance accountability. In order to be a Ridiculously Amazing Agent in 2021, we all need to step away from micromanagement, by embracing insurance accountability. This rule applies for both insurance managers and agents.
What is insurance micromanagement?
Micromanagement is when a leader jumps in to control every part of an activity or task. It might look like a manager standing behind an employee saing “click here, do this,” and so on. Micromanagement might begin if a leader feels like an employee is not following processes and procedures, or if a leader fails to outline processes and procedures in the first place. While addressing shortcomings is important in an agency, micromanagement may not be the best way to do it.
What is insurance accountability?
Insurance accountability might look a lot like micromanagement, but it’s actually quite different. If a leader feels like an employee isn’t following processes and procedures, they might want to hold them accountable for their actions. Employees might then perceive this as micromanagement, because they’re not aligned with their goals, and they have a different belief system than agency management.
Why the two get confused
Micromanagement and insurance accountability can get confused on both ends, from the leadership and the employees. For the employees, this might happen if they are resistant to being held accountable, don’t want to follow processes and procedures, or they’re not in alignment with the belief system of their leaders. For management, this can happen when they don’t have the proper processes and procedures in place.
It’s important to recognize that if micromanage is present, it’s likely because there is a root problem we need to sort out. If we’re able to distinguish why micromanagement is taking place, and instead shift towards agency accountability, we’ll be much more likely to become Ridiculously Amazing Agents in 2021.
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