How I Can Tell if Your Insurance Agency Is Amazeballs
I sometimes think I have super secret insurance agency size-up powers. Within 5 minutes of coming toย your office, I will know if you are in it to win it. In talking to my carrier rep friends, they also have theseย secret ninja powers. In business, everything we do leaves an imprint. Our first impression better beย awesome. Iโm not talking about some super stuffy impression, Iโm talking about an awesome one.
Be objective and look around your office, do these things happen?:
๏ท Someone greets me
๏ท My name is posted in the lobby to welcome me
๏ท The waiting area is nice, homey and clean
๏ท Your office looks like a real working business
๏ท Your team looks happy
๏ท I donโt hear needless chatter or negativity from your team
๏ท Your receptionist appears to like to answer the phone
๏ท You have a conference room
๏ท If I am meeting with your team, they are all on time and they have paper and pens in hand
๏ท Someone offers me a cup of coffee
๏ท You have done your homework on me and my company (cause I have on you)
๏ท You donโt leave the meeting 10 times to put out emergencies
๏ท You want to be present in the meeting and provide your attention
Just this week, I had two situations which just reeked of unprofessionalism. One agent arrived at a salesย training 40 minutes late because he forgot. All this shows is a lack of commitment, and organization onย the producers part. At another agency, I was conducting training with their team and the managerย asked if they had to go. Well heck yes you have to go! Donโt you want to be able to reinforce theย principles with them and see how they interact?
One agency Iโm working with needs help recruiting. I had to have a hard conversation with them thatย they needed to spruce up the office. The lights werenโt on because the staff liked it dark. The waitingย room looked like a Salvation Army of hodge podge furniture. If they want an A player, they need to showย them this is a viable, awesome business. A rockstar isnโt going to walk into a dungeon and sign on theย dotted line. Only a desperate person would.
Itโs called bringing your A Game! Trust me, Iโm nothing special but when an agency invests in insuranceย training, insurance coaching and insurance consulting, I show up to the party! Going back to my gymย analogy, if I show up to my trainer tired, hung-over and not willing to give it my all, she should fire me asย a client or charge me double. Great news, the only person Iโm hurting is myself if I do that. Bring your A
Game every day and the office will follow but if they see you are not committed, getting theirย commitment will be a struggle.