return to top button image


[New Podcast] How to Overcome Insurance Objections

This episode of the Ridiculously Amazing Insurance podcast is a continuation of last month’s episode about handling sales objections.

Dave and Kelly provided some talking points to keep in mind when handling objections:

Make sure that you have a good close that requires a response
“Your renewal date for your current policy is ____. Do you want to start this new policy then or would you rather go ahead and start it now?”
Tell them that you want their honest feedback
“Could you give me the professional courtesy of letting me know your final decision?”
You are really just helping the client be done dealing with insurance
You aren’t being pushy; you truly want to provide them with good coverage
Here are some of the most frequent objections and what the client is really thinking when they use them:

“I want to think about it.”
No they don’t! They want to be done thinking about insurance.
This could mean: (1) “I don’t like you” or (2) “I am waiting on another quote.”
This does not give the agent the information they need to help the client make a decision.
You can overcome this objection by saying something like: “Typically when I hear that, I haven’t communicated clearly about the coverage…can I answer some specific questions for you?”
“I need to talk to my spouse.”
Their spouse doesn’t want to think about insurance either!
Even if they did actually talk to their spouse about the coverage or quote, it is unlikely that they would communicate the details accurately.
“Your price is too high.” Or “Can you send me the quote details?”
It is crucial to know what they are comparing this quote to when they say it is “high.”
If they have received another quote, ask them to send it to you.
You can overcome this objection with: (1) “Maybe we should talk through the coverage options that you chose…” or (2) “Have you felt comfortable with me during this process?”
“It’s just not worth the hassle.” Or “My current coverage/price isn’t really that bad.”
Remind them that they called you rather than your current agent for a reason.
Point out that they have already done 95% of the process already, they can complete the rest of the paperwork with e-sign, and you can easily send their current agent an LPR.

Hopefully your Q3 is off to a great start!

Connect with us:


Leave a Reply

Your email address will not be published. Required fields are marked *

Our agencies tell the story

“Kelly had some awesome tips and is very knowledgeable on the subject. Love how she is also very down to earth and easy to talk with!”

Lindsey Hamm

Welsh's Insurance Agency

“I think this process was very beneficial and I think we are in a position for a very strong year and the future is very bright. I was able to take account of myself through our interviews and discussions and have found many areas in which I personally need to improve. You have also given me a sense of direction going forward to be a better boss, person and mentor to our staff.”


Preferred Insurance Center

“Great to work with ! Very understanding of the initial frustration and trained/encouraged us on how to handle the change in work processes.”

Kelly Nielsen

Customer Service Agent
Sheets, Forrest, Draper

“I feel your visit to our agency was very beneficial. For me, it was like a therapy session and the Amnesty Day was a great idea. I feel refreshed and I have a much better attitude. The attitude of the entire agency has improved immensely. I think we are striving to work more as a team. We are trying to be more encouraging to each other and to applaud each other’s accomplishments. Thanks for being a nice, caring person!”

Phyllis Buening

Preferred Insurance Center

“We are so grateful for you and all you have done to help our agency and our team. We are all now part of the big picture and it has changed the whole dynamic for the better. APP Rocks!!!!!”

Maegan Burbank

Insurance Specialist

“I want to thank you for stopping by the office, evaluating, listening and hearing us. I feel like the mood of the office has improved 100%. I also feel appreciated. We will have some hurdles to overcome, but I think we should get through them. The Tigger has been passed around a bit.”


Account Manager
Preferred Insurance Center

“I’m glad you came out to talk to all of us. It seems to have helped the attitude in the office. Still have our moments, but much better. Dan has improved, also. He seems to be listening to us more and getting our input. Thanks for your help.”


Account Manager
Preferred Insurance Center