Agency Performance Partners


Insurance Team Management: With 8000 Customers Change Takes Time (Podcast with Handzel Insurance)

Posted on February 1, 2021 by Camille Maraguinot

In this episode of the Ridiculously Amazing Insurance Agent podcast, host Kelly Donahue-Piro interviews Bogus Handzel and Lukasz Handzel, from Handzel & Associates Insurance. Bogus and Lukasz discuss the history of their agency and how their current focus on processes and procedures will help them grow into the future

Episode Highlights

  • Lukasz shares his background. (2:05)
  • Bogus shares the background of their agency. (3:58)
  • What are their predictions for the independent insurance space? (6:05)
  • Bogus shares how they manage the six locations in their agency. (8:44)
  • How did they clean up their site? (11:41)
  • What are some of the challenges of running an agency that is 30 years old. (16:55)
  • What is the Handzel Agency focused on? (19:29)
  • Bogus mentions one of the most significant factors in an agency. (24:34)
  • What’s it like working with their family? (31:25)


Key Quotes:


  • “From a service standpoint, Bogus has taken a massive initiative towards making everyone work as a team per location and/or having a service rep that works for a specific producer.” – Lukasz Handzel
  • “If any person that is going to be the second generation coming up in a family-owned agency, you have to do a lot of proving that you’re worth it. It took me a while to do that, you know, kind of get my head straight as to how I wanted to approach everything.” – Bogus Handzel
  • “We really wanted to make sure that we had all of our processes cleaned up, all of our team set up in the right mindset, that when we do push for this growth, it’s going to go as smoothly as possible…we’ve got a good group here, and we feel very confident that we’re gonna knock things out of the park for 2021.” – Bogus Handzel


Resources Mentioned:


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