Agency Performance Partners


Accountability in Insurance – How Lofton Wells Insurance Is Holding People Accountable

Posted on May 4, 2021 by Kelly Donahue Piro

Accountability in Insurance – How Lofton Wells Insurance Is Holding People Accountable

In this episode of the Ridiculously Amazing Insurance Agent podcast, host Kelly Donahue-Piro interviews Pam Wells, Agency Owner at Lofton Wells Insurance. Accountability in insurance — you may think there is no such thing. But, that’s not the case for Lofton Wells Insurance. They are driving accountability in insurance.


Episode Highlights:

  • Pam shares how she got into the insurance industry. (2:48)
  • Pam gives the difference between being captive and inventive. (8:50)
  • Where does Pam see the insurance space going? (12:25)
  • Pam mentions what happens if an agency still works on paper. (15:07)
  • What are Pam’s goals for the agency this year? (16:52)
  • Pam mentions the one thing that she’s not good at. (19:25)
  • Pam shares why most agencies are scared to hold people accountable. (23:35)
  • Pam shares the lessons she learned from the past. (26:39)
  •  Pam explains who Charles is. (32:29)
  • What’s Pam’s vision for Lofton Wells Insurance? (38:24)


Key Quotes:

  • “I started two years ago… trying to start down the independent path. I still have a ways to go, it’s constant changing. I think that’s what makes insurance so much fun.” – Pam Wells
  • “I think we’re not just selling you a policy. We’re the trusted advisor. Our goal is to make sure you’re financially stable. You go find it online. You’re just gonna buy whatever and you’re going to buy the cheapest. But, that’s where we come in.” – Pam Wells
  • “I had some great people and they went on, and did something else. And, I appreciate that, and I respect that, and I’m happy that I was part of their journey. But, I’m on my journey, and I want to get the right people in my bus and let’s just ride along the way. And, if they want to stay as long, and they’re productive, I want them to stay.” – Pam Wells


Resources Mentioned:


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