Agency Performance Partners

stephen harrington-descoteaux agency performance partners

Stephen Harrington-Descoteaux

Performance Partner

"We don’t get paid for the hours we work; we get paid for the value we deliver. Value is subjective, and different customers will value different types of service, attention, and touches."

"When you don't dress like everyone else then you don't have to think like everyone else."

Good days give you happiness and bad days give you experience


To help assist agencies achieve success through creative staff training that is impactful yet fun. Build and share the vision of the agency’s culture with their team to promote growth in a positive way. Provide clear communication through the entire process and share the truth, not just what they want to hear. Empower others by sharing a variety of experiences and ideas.


Top 5 Things I Bring to APP

  • Over 20 years of Management Experience

  • Public Speaker – Educational, Technical, and Inspirational
  • Agency Operations Knowledge
  • Developing Processes and Procedures
  • Positive Attitude

How do I Serve Our Clients

By keeping the training fun and engaging, sharing new ideas, telling stories that bring the ideas to life, understanding the pain points an agency faces, and providing the insight needed to get the team to a ridiculously amazing place.



Personal Facts About Me

  • Has three dogs, two cats, and more than 20 chickens.

  • Past President of Puyallup Rotary

  • Love to craft and build things

  • I find legos and puzzles very relaxing

  • Have a fifth-wheel and a travel trailer

  • Developed a green thumb and now have 27 house plants.

Outline of My Career

Stephen Harrington-Descoteaux, CIC has more than 15 years of insurance management experience. After eight years of restaurant and retail management experience, he turned his focus to the insurance industry. As an agency trainer, power HawkSoft user, and process creator, he brings his fresh vision and insight to the quickly changing business world. He believes that everyone can be successful with proper training and encouragement. His passion lies in helping agencies succeed by building training and business plans around the agency’s culture. Stephen obtained his CIC designation in 2009 and has since built a strong network in the insurance community. Through building relationships, speaking at national conferences, networking, and personal branding. He stays on top ranging from current technology, insurance, office, marketing, and management trends by attending several conferences each year as well as reading various trade publications and blogs. He has a strong understanding of the information that insurance agents need to succeed.


Best Friend to Insurance Agents

Over the past several years, Stephen has spent time working on his own brand, Diva of Insurance, and working with HawkSoft agents to clean their data, create custom AMS processes, and train new management members on reporting and monitoring through their management system. Through accountability and training, he has helped agencies grow and often exceed their goals. By joining the team at Agency Performance Partners, Stephen is able to serve his customers more effectively by working alongside a team of professionals highly regarded and deeply entrenched in the industry that he loves so much.

The training videos have been great. I am optimistic that they are going to be helpful for all of the team to be more productive. Eating that darn frog right now!
(goes great with coffee:O)

—Melanie Clark


Looking for a speaker for your next event? Contact Agency Performance Partners

We do 25+ speaking events every year. If you are looking for dynamic, relevant and growth orientated topics you have found your team. Contact us today to learn more how we can add value to your next events.