Charisma Pabalinas
Client Concierge
"When it feels scary to jump, that is exactly when you jump. Otherwise you end up staying in the same place your whole life and that I can't do.” -Abel Morales from A Most Violent Year 2014
“We are what we repeatedly do. Excellence, then, is not an act, but a habit.” - Aristotle
MY MISSION:
As a frontliner at APP, my mission will be to ensure every client’s needs are met with excellence and attention. I will be the first point of contact, providing personalized support to help independent agencies unlock their potential. By managing schedules, streamlining workflows, and creating tailored success timelines, I will make sure each agency stays on track and achieves their goals with confidence and efficiency.
WHAT I OFFER
Above and Beyond Assistance: Providing proactive, personalized support that exceeds expectations and ensures client satisfaction.
Accuracy and Efficiency: Managing calendars, workflows, and timelines with precision, delivering results swiftly and seamlessly.
Heartfelt Dedication: Approaching every task with passion, care, and a commitment to making clients feel valued.
Tailored Assistance: Offering customized solutions and strategies that align with each client’s unique goals and needs.
Communication Liaison: Ensuring seamless communication, acting as the bridge between clients and the agency for smooth, efficient interactions.
“Carpe diem. Seize the day. Make your lives extraordinary.” - John Keating from Dead Poets Society 1989
Personal Facts About Me
I am a creative at heart. Art, design, and style are not just elements of my work—they are woven into the fabric of my life. They allow me to feel truly human. Whether I’m creating art, curating outfits, or accessorizing with meaningful trinkets, I embrace the joy of self-expression. These acts keep my inner child alive, reminding me to stay curious, inspired, and connected to the world around me.
Outline of My Career
I began my career working as an all-around staff member at a library café, where I juggled multiple roles including cashier, barista, and social media manager. This experience honed my ability to multitask in a fast-paced environment, improve my customer service skills, and manage social media content to engage the local community.
Following that, I spent over a year at Verizon as a retention and sales representative. I handled customer billing and technical concerns while also focusing on retaining clients and driving sales. This role sharpened my problem-solving abilities, communication skills, and sales techniques, providing me with valuable experience in both customer support and upselling.
In addition, I have freelanced as a graphic designer, working on projects that included logo design, advertisements, and promotional materials. As a graphic design assistant for several business ventures, I helped develop branding and marketing assets, gaining a deep understanding of design principles and client collaboration. These roles allowed me to combine my creativity with client needs, delivering impactful visual solutions.
A LITTLE SOMETHING ABOUT ME
I love traveling! Exploring new places fuels my creativity and motivates me to work harder, while keeping me grounded in what truly matters—staying healthy and strong enough to experience the world’s wonders. |
LET US BE YOUR BIGGEST CHEERLEADER
Kelly has worked with my agency for the past 3 and half years and she has worked real hard for us. She has a very out side the box marketing style that works real well. Kelly is a huge asset to our business and I’m very happy with her great work ethic and dedication to my business!