In this inspiring episode, we feature our Consulting Client of the Quarter, Renee Trout, owner of Central Utah Insurance in Moab! 🌟
After 30 years in the insurance industry and eight years of agency ownership, Renee knew it was time for a change. She focused on formalizing processes, improving team consistency, and making the most of HawkSoft, her agency management system.
With guidance from experienced insurance sales coaches, Renee and her team began a transformative journey toward stronger teamwork and communication. Through this process, they discovered that real growth happens when you embrace change, lead with vision, and inspire your team every day.
💡 Here’s what you’ll discover in this episode:
✅How to get your team to buy into change — even starting with a new phone greeting!
✅The power of defining your agency’s 10-year vision through “Agency 2.0”
✅Why ongoing training and cross-licensing fuel growth and collaboration
✅How “eating the frog” and achieving first-call resolution boost productivity
✅The positive impact of incentive programs on culture and performance
✅The best time to make changes is now — not later!
✨ Key Takeaway:
Change isn’t always comfortable. However, when your team understands the why, it turns into something exciting and empowering. Renee’s story proves that structured processes, consistent training, and strong leadership buy-in create lasting success. The results speak for themselves — happier teams, better communication, and stronger client retention.
🎧 Tune in now to hear Renee’s inspiring journey and discover how partnering with experienced insurance sales coaches can help your agency unlock its full potential!
👉 Don’t forget to like, subscribe, and share this episode with your team!
🔥 Related Reading: How Insurance Sales Training Courses Can Transform Your Agency’s Success
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🤝 About Agency Performance Partners
APP is your insurance agency’s best friend — offering honest feedback, data-driven training, and strategic coaching that help agencies grow with hugs, high-fives, and a touch of tough love. Learn more at AgencyPerformancePartners.com.
