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Phone Scripts For Insurance Agents: Pick Up the Darn Phone

Posted on March 11, 2024 by Kelly Donahue Piro

Are you looking to increase for phone scripts for insurance agents?

Phone Scripts For Insurance Agents

If you know me you know I love to talk… So today, we’re diving into a topic that’s not only crucial for insurance agents but something that I know a lot about communication. 

In the digital era, texting and emailing have become the norm, but there’s still something undeniably powerful about picking up the phone and making a call. That is you need phone scripts for insurance agents. 

Picking up the phone might seem old school, but it’s a game-changer for building client relationships. Sure, we love our texts and emails, but nothing beats the warmth and connection of a real conversation. 

Let’s break it down and make those calls less daunting and more impactful! When you have phone scripts for insurance agents your team can rest at ease. 

Overcoming Phone Call Anxiety

We get it, making phone calls can be nerve-wracking. But hey, you’re not alone! Many agents grapple with:

  • Fear of Rejection: Nobody likes a ‘no’, right?
  • Fear of Unpreparedness: What if I stumble? Or, what if I say something wrong?
  • Fear of Wasting Time: Is this call even worth it?

But guess what? You can overcome these fears: 

  • Visualize Success: Imagine that call going great.
  • Set Goals: Each call has a purpose.
  • Learn from Rejection: It’s not a setback; it’s a step up!

Start By Building Trust Over the Phone with Phone Scripts for Insurance Agents

Trust is the cornerstone of success. And nothing builds trust faster than a personal conversation. When clients hear your voice, they feel a stronger connection and are more likely to trust your advice.

Start by establishing trust and credibility. It’s like saying, “Hey, I’m here, and I’m real.”

Sample Script for Building Trust Over the Phone

  • Acknowledging Client Concerns:
      • “I understand your concerns about [specific issue], [Client’s Name]. Let’s talk about how we can address this together. Your peace of mind is my top priority.”
  • Offering Solutions and Alternatives:
      • “I have explored a few options that might suit your needs better. For example, [describe a specific plan]. This could potentially offer you [benefits of the new option]. What are your thoughts on this?”
  • Emphasizing Personalized Service:
      • “Remember, [Client’s Name], my approach is always tailored to your unique situation. I’m here to ensure that your policy fits your life perfectly, not just today but as your needs evolve.”
  • Inviting Questions and Clarifications:
      • “Please feel free to ask any questions or express any concerns. I’m here to provide clarity and support. It’s important to me that you feel fully informed and comfortable with your decisions.”
  • Reaffirming Availability and Support:
      • “You can reach out to me anytime you need assistance or have a question, even if it’s not directly related to your current concern. I’m here to help in any way I can.”
  • Closing with Reassurance:
      • “I’m glad we had this conversation, [Client’s Name]. I’ll follow up with an email summarizing what we discussed today. And, of course, I’m always just a phone call away if you need anything else.”
  • Personal Sign-Off:
    • “Take care, [Client’s Name], and remember, I’m here to make your insurance experience as smooth and stress-free as possible. Looking forward to our next conversation.”

These phone scripts for insurance agents not only address the client’s needs but also reassure them of your commitment to a great customer experience.

Handling Complex Topics Head On 

Insurance topics can be complex. Explaining them over the phone allows you to clarify doubts immediately, leading to better understanding and fewer misunderstandings.

Handling a complex topic head can reduce stress and anxiety. You don’t know the answer to the questions or how the client will handle the news until you talk to them.  “Eat the Frog” and make the call. 

Sample Script for Handling Complex Topics

  • Initial Engagement and Respect for Time:
      • “Hello [Client’s Name], I hope you’re doing well today. I wanted to explain some upcoming changes and how they might affect you. It should only take a few moments. Let’s get started.”
  • Introducing the Topic with Context:
      • “There have been some important updates to your policy that we need to discuss. These include [briefly mention key changes]. I think it’s crucial for us to go over this and review the possible solutions so you can make the most informed decisions.”
  • Encouraging Questions and Interaction:
      • “Please feel free to stop me at any point if something isn’t clear or if you have specific questions. It’s important that we address any uncertainties you might have.”
  • Providing Examples or Scenarios:
      • “To give you a better idea of how this might impact you, let’s consider this scenario. Suppose [describe a relatable hypothetical situation]. In your case, this would mean [explain the implications].”
  • Reaffirming Support and Expertise:
      • “I want you to know that I’m here to help navigate these changes with you. My goal is to ensure that your insurance continues to meet your needs effectively and efficiently. I’ll send a follow-up email with the details we discussed.”
  • Personal Sign-Off:
    • “Thank you again for taking the time to discuss this with me today. Your understanding and comfort with your policy are important to us, [Client’s Name]. Feel free to reach out anytime, even if it’s just to say Hello.”

These phone scripts for insurance agents guides the client through complex topics in an understandable, interactive, and supportive manner, while respecting their time and need for clear information.  

This approach shows that you’re proactive and attentive to their needs. Remember, the more proactive you are the more the client will respect your advice and the easier it is to provide solutions. 

Building Rapport and Connecting with Clients Using Phone Scripts For Insurance Agents

Insurance isn’t just business; it’s about human connections. Find common ground and use active listening to really hear your clients. 

Personalize your chats – it’s like adding a special touch to a gift!

Continuous Learning and Improvement

Always be your best, and then get better! Analyze your calls, get feedback, and keep learning. Adapt your scripts based on real conversations because, let’s face it, no two clients are the same.

Closing Thoughts

As we’ve seen, while texts and emails have their place, nothing beats the effectiveness of a good old-fashioned phone call in building strong, trusting relationships with clients. Remember, picking up the phone can transform your insurance game. It’s about shifting your mindset and using those scripts as your secret weapon. 

Let’s embrace the power of our voices to connect, explain, and reassure.. Happy calling! 

👂 Listen now and level up your insurance game!

💼 Check out the blog associated with this video: Insurance Processes: The 10 Processes Your Agency Needs

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