As founder and president of Agency Performance Partners, an industry trendsetter, Kelly has helped hundreds of agencies boost sales, retain more customers and rediscover their passion. She has traveled coast to coast for speaking engagements and innovative workshops, impressing audiences with real-world, business development acumen and constructive, hands-on advice.
@KLDONAHUE or @APPSINSURANCE
/KELLYDONAHUEPIRO or /AGENCYPERFORMANCEPARTNERS
Over the past several years, Kelly has worked with over 700 agencies across the country to build and implement dynamic programs to increase revenue, profits and efficiency. In 2014 she created her business with a mission to partner with insurance entrepreneurs who dream to take their business to the next level and beyond by relentlessly pursuing excellence in world-class service and sales strategies.
Her thought leadership in the insurance industry is widely recognized and her presentations are powerful and engaging. Thanks to surefire, strategic subject matter like Smarketing, 10 Objectives Every Successful Agency Practices, The Ridiculously Amazing Sales Process, Designing and Tracking Your Customers’ Experiences, 5 New Agency Challenges and How to Tackle Them, and Breaking Down Agency Branding, Kelly and Agency Performance Partners have a stellar record of success. Everywhere she goes, she leaves behind a gratified and significantly more effective agency staff, better prepared to surmount existing obstacles and ready to face new challenges with invigorated effort.
ADDITIONAL TOPICS INCLUDE: Agency culture assessment and change; management and supervisory coaching and benchmarking; customer retention strategy development; digital authority marketing strategy, planning and implementation; and sales planning, management and skill-building.
ADDITIONAL TOOLS INCLUDE: Agency Assessment, Secret Shopper Calls, APPX Retention, APPX Sales, APPX Account Rounding, APPX Marketing, Agency Brand Guides, Agency Websites, and Agency Chief Marketing Officer Assistance.
INDEPENDENT AGENTS OF NORTH CAROLINA
IIAWC E DAY
RENAISSANCE ALLIANCE ANNUAL MEETING
NETVU NEW ENGLAND
MERCURY INSURANCE ANNUAL MEETING
Growing personal lines at legendary firm: “Great to work with! Very understanding of the initial frustration and encouraged us on how to handle the change in work processes.”
Fresh start leads to epic results: “The attitude of the entire agency has improved immensely. I think we are striving to work more as a team. We are more encouraging to each other and we applaud each other’s accomplishments.”
From declining lines to thriving sales: “Bringing Kelly and her team in is one of the best decisions we have made! This was a great investment for #teamIMG.”
SLEEPY HOLLOW, NEW YORK
Hitting their stride; planning for growth: “Kelly really took the time to get to know us personally and to understand the agency. There were emails, phone calls and text messages that helped her understand the information and that really challenged us to make strategic decisions about our business.”