62.5% of our secret shopper calls stated that the agent treated the call as more of a transaction than a relationship.
In today’s world where relationships matter and people still want to buy from people they like, we all need to embrace the idea of building rapport first and foremost.
In this script and video guide we provide you the following:
- A clear definition of why building rapport is important
- Script that you can use or modify for your agency that when followed, boosts your opportunity
- A video of us role playing the script to prove it all can be done in under 3 minutes
You can download this PDF and link to the video to share at your next team meeting.