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UID:603615-1800624600-1806071400@www.agencyperformancepartners.com
SUMMARY:Q1 2027 - Insurance Customer Service Training: 10 Week Live Instructor Led Virtual Training
DESCRIPTION:Schedule & What You’ll Learn:\nAll Sessions are 1 Hour & Limited To a Maximum of 15 Students. The course has pre session video training on: Making This the Best Call of The Client’s Day\, Core Communication Skills\, Structuring Your Day\, Agency Standards\, Core Service Philosophies & The Perfect Service Call.\nThe deadline for enrollment in this course is January 6th so secure your spot today! To ensure a collaborative group environment\, a minimum of 6 participants is required for the class to take place. If we do not hit this minimum you will be offered a refund\, ownership of our video training or a seat an alternative LVT course or for a future session. \n\n\n\nDate\nTime\nTopic\n\n\nJan. 21st\n1:30 PM EST\nHandling Payments\n\n\nJan. 28th\n1:30 PM EST\nProof of Insurance\n\n\nFeb. 4th\n1:30 PM EST\nEndorsements\n\n\nFeb. 11th\n1:30 PM EST\nClaims\n\n\nFeb. 18th\n1:30 PM EST\nRenewals\n\n\nFeb. 25th\n1:30 PM EST\nManaging Rate Concerns\n\n\nMarch 4th\n1:30 PM EST\nHandling Someone Who Wants to Cancel\n\n\nMarch 11th\n1:30 PM EST\nCross-Selling Plan\n\n\nMarch 18th\n1:30 PM EST\nEffective Follow-Up\n\n\nMarch 25th\n1:30 PM EST\nReferrals & Reviews\n\n\n\n\nStudents who successfully complete all homework assignments\, receive a passing grade on quizzes\, and attend at least 8 out of the 10 instructor-led training sessions will receive a graduation certificate and be eligible for prizes at the end of the course! This ensures participants stay engaged throughout the program and are applying the skills they learn throughout the course. \n\nWhat’s Included in the Program?\n\nAccess to pre-recorded video training on the program\nWorkbook & supporting scripts and quote sheet\nDrop-in office hours\nWeekly quizzes and assignments reviewed by instructor\n2 team leader check-in meetings\nCommunity of 12-15 service professionals going through the training\nGraduation\, awards & prizes for performance \n30 Days of Post Graduation Support \n\n  \n\nWho Should Join?\n\nLicensed and non-licensed insurance professionals. \nNew agents looking to build confidence and learn how to WOW clients. \nExperienced agents ready to brush up their service tool kit.\nAgency owners or managers who want to train their teams to give WOW Customer Service.\n\n\nWhat Agents Are Saying\n“Overall\, every point you set out to make. You did. And you explained it all very well\, complete with scripts and role-playing. I did a CSR course just before I was licensed\, and this course was a really nice refresher.”\n– L Formhals (LVT Student)\n\nInstructor
URL:https://www.agencyperformancepartners.com/event/q1-2027-insurance-customer-service-training-10-week-live-instructor-led-virtual-training/
CATEGORIES:Live Virtual Training
ATTACH;FMTTYPE=image/png:https://www.agencyperformancepartners.com/wp-content/uploads/2026/01/WOW-Customer-Service-Thumbnail.png
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