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DTSTART;TZID=America/New_York:20270120T150000
DTEND;TZID=America/New_York:20270324T160000
DTSTAMP:20260808T222525Z
CREATED:20260808T222352Z
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UID:603588-1800457200-1805904000@www.agencyperformancepartners.com
SUMMARY:Q1 2027 - Time Management Training: 10 Week Live Instructor Led Virtual Training
DESCRIPTION:Schedule & What You’ll Learn:\nAll Sessions are 1 Hour & Limited to a Maximum of 15 Students. This course is designed to empower learners to reclaim their time with efficiency strategies to manage their emails and tasks. We also cover first call resolution practices to eliminate backlog.\nThe deadline for enrollment in this course is January 6th so secure your spot today! To ensure a collaborative group environment\, a minimum of 6 participants is required for the class to take place. If we do not hit this minimum you will be offered a refund\, ownership of our video training or a seat an alternative LVT course or for a future session. \n\n\n\nDate\nTime\nTopic\n\n\nJan. 20th\n3 PM EST\nEffective Use of Time Blocks\n\n\nJan. 27th\n3 PM EST\nEmail Management\n\n\nFeb. 3rd\n3 PM EST\nActivity Management\n\n\nFeb. 10th\n3 PM EST\nEffective Follow-up\n\n\nFeb. 17th\n3 PM EST\nEmbracing Self-Service Models\n\n\nFeb. 24th\n3 PM EST\nFirst-Call Resolution\n\n\nMarch 3rd\n3 PM EST\nFirst Call Resolution Non-Premium Bearing\n\n\nMarch 10th\n3 PM EST\nFirst Call Resolution Premium Bearing\n\n\nMarch 17th\n3 PM EST\nFirst Call Resolution Quoting\n\n\nMarch 24th\n3 PM EST\nControlling Your Customer\n\n\n\n\nStudents who successfully complete all homework assignments\, receive a passing grade on quizzes\, and attend at least 8 out of the 10 instructor-led training sessions will receive a graduation certificate and be eligible for prizes at the end of the course! This ensures participants stay engaged throughout the program and are applying the skills they learn throughout the course. \n\nWhat’s Included in the Program?\n \n\nAccess to pre-recorded video training on the program\nWorkbook & supporting scripts and quote sheet\nDrop-in office hours\nWeekly quizzes and assignments reviewed by instructor\n2 team leader check-in meetings\nCommunity of 12-15 agents going through the training\nGraduation\, awards & prizes for performance\n30 Days of Post Graduation Support Via Office Hours\n\n  \n\nWho Should Join?\n\nInsurance agents handling inbound leads who want to manage their time more effectively to handle more leads without burnout.\nNew agents looking to build confidence in prioritizing tasks and creating a repeatable daily routine.\nExperienced agents ready to optimize their schedules and boost productivity to the next level.\nAgency owners or managers who want to train their teams to master time management and maximize efficiency.\n\n\nWhat Agents Are Saying\n“This is practical/realistic/streamline advice for our industry that works. This class truly was the best meeting of my week. It is a reminder that we can have a little fun too! I am a firm believer in working hard and having fun at the same time if possible. Thank for the incredible coaching.”\n– L Olson (LVT Student)\n\nInstructors
URL:https://www.agencyperformancepartners.com/event/q1-2027-time-management-training-10-week-live-instructor-led-virtual-training/
CATEGORIES:Live Virtual Training
ATTACH;FMTTYPE=image/png:https://www.agencyperformancepartners.com/wp-content/uploads/2025/07/Agency-Efficiency-Thumbnail.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20270121T120000
DTEND;TZID=America/New_York:20270325T130000
DTSTAMP:20260808T224121Z
CREATED:20260808T191910Z
LAST-MODIFIED:20260808T224121Z
UID:603601-1800532800-1805979600@www.agencyperformancepartners.com
SUMMARY:Q1 2027 - Insurance 101: 10 Week Live Instructor Led Virtual Training
DESCRIPTION:Schedule & What You’ll Learn:\nAll Sessions are 1 Hour & Limited To a Maximum of 15 Students. This course if a step-by-step foundation for understanding the industry\, learning the jargon and translating it to terms your clients understand\, and delivering real value to your clients no matter your role in the agency! You’ll go beyond surface level knowledge\, gain the clarity and the confidence to navigate real conversations and unlock your inner Insurance Nerd!\nThe deadline for enrollment in this course is January 6th so secure your spot today! To ensure a collaborative group environment\, a minimum of 6 participants is required for the class to take place. If we do not hit this minimum you will be offered a refund\, ownership of our video training or a seat an alternative LVT course or for a future session. \nHere’s what you’ll learn in this course:\n\n\n\nDate\nTime\nTopic\n\n\nJan. 21st\n12:00 PM EST\nTypes of Insurance\n\n\nJan. 28th\n12:00 PM EST\nKey Insurance Terminology and Concepts\n\n\nFeb. 4th\n12:00 PM EST\nAuto Insurance Basics (Personal Lines)\n\n\nFeb. 11th\n12:00 PM EST\nHome Insurance Basics (Personal Lines)\n\n\nFeb. 18th\n12:00 PM EST\nIntro to Commercial Insurance\n\n\nFeb. 25th\n12:00 PM EST\nCommercial Gaps & Endorsements\n\n\nMarch 4th\n12:00 PM EST\nLife Insurance Fundamentals\n\n\nMarch 11th\n12:00 PM EST\nClient Communication Best Practices\n\n\nMarch 18th\n12:00 PM EST\nInsurance Soft Skills\n\n\nMarch 25th\n12:00 PM EST\nBeing an Insurance Professional\n\n\n\n\nStudents who successfully complete all homework assignments\, receive a passing grade on quizzes\, and attend at least 8 out of the 10 instructor-led training sessions will receive a graduation certificate and be eligible for prizes at the end of the course! This ensures participants stay engaged throughout the program and are applying the skills they learn throughout the course. \n\nWhat’s Included in the Program?\n \n\nAccess to pre-recorded video training on the program\nWorkbook & Resources\nDrop-in office hours\nWeekly quizzes and assignments reviewed by instructor\n2 team leader check-in updates\nCommunity of 12-15 agents going through the training\nGraduation\, awards & prizes for performance \n30 Days of Post Graduation Support Via Office Hours\n\n  \n\nWho Should Join?\n\nUnlicensed team members who want to strengthen their insurance knowledge.\nAccount managers and service reps who handle client calls and want to simplify insurance terms with clients.\nNew hires who are new to the insurance industry.\n\n\nWhat Agents Are Saying\n“Great information with excellent examples of how to apply the concepts discussed in classes and videos!”\n– C Richert (LVT Student)\n\nInstructors
URL:https://www.agencyperformancepartners.com/event/q1-2027-insurance-101-10-week-live-instructor-led-virtual-training/
CATEGORIES:Live Virtual Training
ATTACH;FMTTYPE=image/png:https://www.agencyperformancepartners.com/wp-content/uploads/2026/04/Insurance-101.png
END:VEVENT
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DTSTART;TZID=America/New_York:20270121T150000
DTEND;TZID=America/New_York:20270326T160000
DTSTAMP:20260808T225218Z
CREATED:20260808T225157Z
LAST-MODIFIED:20260808T225218Z
UID:603639-1800543600-1806076800@www.agencyperformancepartners.com
SUMMARY:Q1 2027 - Insurance Leadership Development: 10 Week Live Instructor Led Virtual Training
DESCRIPTION:Schedule & What You’ll Learn:\nAll Sessions are 1 Hour & Limited To a Maximum of 15 Students. The course has pre session video training on: Common Leadership Styles\, Setting Team Goals\, Work Delegation\, Developing Your Team\, and Handling Difficult Team Members\, and much more!\nThe deadline for enrollment in this course is September 22nd so secure your spot today! To ensure a collaborative group environment\, a minimum of 6 participants is required for the class to take place. If we do not hit this minimum you will be offered a refund\, ownership of our video training or a seat an alternative LVT course or for a future session. \n\n\n\nDate\nTime\nTopic\n\n\nJan. 21st\n3:00 PM EST\nIntroduction To Leadership\n\n\nJan. 28th\n3:00 PM EST\nIdentifying Your Execution Plan\n\n\nFeb. 4th\n3:00 PM EST\nPresenting Yourself As A Leader\n\n\nFeb. 11th\n3:00 PM EST\nBeing An Excellent Communicator\n\n\nFeb. 18th\n3:00 PM EST\nBuilding A Culture of Accountability\n\n\nFeb. 25th\n3:00 PM EST\nEarning Team Buy-In\n\n\nMarch 4th\n3:00 PM EST\nTeam Culture\n\n\nMarch 11th\n3:00 PM EST\nOperational Excellence\n\n\nMarch 18th\n3:00 PM EST\nLeader Time Management\n\n\nMarch 25th\n3:00 PM EST\nDeveloping Your Current Team & Handling A Difficult Team Member\n\n\n\n\nStudents who successfully complete all homework assignments\, receive a passing grade on quizzes\, and attend at least 8 out of the 10 instructor-led training sessions will receive a graduation certificate and be eligible for prizes at the end of the course! This ensures participants stay engaged throughout the program and are applying the skills they learn throughout the course. \n\nWhat’s Included in the Program?\n \n\nAccess to pre-recorded video training on the program\nWorkbook & supporting scripts and quote sheet\nDrop-in office hours\nWeekly quizzes and assignments reviewed by instructor\n2 team leader check-ins\nCommunity of 12-15 agents going through the training\nGraduation\, awards & prizes for performance \n30 Days of Post Graduation Support Via Office Hours\n\n  \n\nWho Should Join?\n\nInsurance agency leaders handling team responsibilities who want to manage their time more effectively to lead without burnout.\nNew managers looking to build confidence in prioritizing leadership tasks and creating repeatable daily routines.\nExperienced leaders ready to optimize their schedules and boost agency productivity to the next level.\nAgency owners who want to train their leadership teams to master time management and maximize efficiency.\n\n\nWhat Agents Are Saying\n“Kelly and the team did a wonderful job putting this class together. I have learned so much from her. Ivy and Sarah were also very prompt and efficient whenever I had any questions or technical difficulties. I would recommend anyone in the industry to Kelly and the team. You won’t be disappointed!”\n– J Walker (LVT Student)\n\nInstructor
URL:https://www.agencyperformancepartners.com/event/q1-2027-insurance-leadership-development-10-week-live-instructor-led-virtual-training/
CATEGORIES:Live Virtual Training
ATTACH;FMTTYPE=image/png:https://www.agencyperformancepartners.com/wp-content/uploads/2025/07/Agency-Absorb-Thumbnail.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20270122T133000
DTEND;TZID=America/New_York:20270326T143000
DTSTAMP:20260808T224302Z
CREATED:20260808T224246Z
LAST-MODIFIED:20260808T224302Z
UID:603615-1800624600-1806071400@www.agencyperformancepartners.com
SUMMARY:Q1 2027 - Insurance Customer Service Training: 10 Week Live Instructor Led Virtual Training
DESCRIPTION:Schedule & What You’ll Learn:\nAll Sessions are 1 Hour & Limited To a Maximum of 15 Students. The course has pre session video training on: Making This the Best Call of The Client’s Day\, Core Communication Skills\, Structuring Your Day\, Agency Standards\, Core Service Philosophies & The Perfect Service Call.\nThe deadline for enrollment in this course is January 6th so secure your spot today! To ensure a collaborative group environment\, a minimum of 6 participants is required for the class to take place. If we do not hit this minimum you will be offered a refund\, ownership of our video training or a seat an alternative LVT course or for a future session. \n\n\n\nDate\nTime\nTopic\n\n\nJan. 21st\n1:30 PM EST\nHandling Payments\n\n\nJan. 28th\n1:30 PM EST\nProof of Insurance\n\n\nFeb. 4th\n1:30 PM EST\nEndorsements\n\n\nFeb. 11th\n1:30 PM EST\nClaims\n\n\nFeb. 18th\n1:30 PM EST\nRenewals\n\n\nFeb. 25th\n1:30 PM EST\nManaging Rate Concerns\n\n\nMarch 4th\n1:30 PM EST\nHandling Someone Who Wants to Cancel\n\n\nMarch 11th\n1:30 PM EST\nCross-Selling Plan\n\n\nMarch 18th\n1:30 PM EST\nEffective Follow-Up\n\n\nMarch 25th\n1:30 PM EST\nReferrals & Reviews\n\n\n\n\nStudents who successfully complete all homework assignments\, receive a passing grade on quizzes\, and attend at least 8 out of the 10 instructor-led training sessions will receive a graduation certificate and be eligible for prizes at the end of the course! This ensures participants stay engaged throughout the program and are applying the skills they learn throughout the course. \n\nWhat’s Included in the Program?\n\nAccess to pre-recorded video training on the program\nWorkbook & supporting scripts and quote sheet\nDrop-in office hours\nWeekly quizzes and assignments reviewed by instructor\n2 team leader check-in meetings\nCommunity of 12-15 service professionals going through the training\nGraduation\, awards & prizes for performance \n30 Days of Post Graduation Support \n\n  \n\nWho Should Join?\n\nLicensed and non-licensed insurance professionals. \nNew agents looking to build confidence and learn how to WOW clients. \nExperienced agents ready to brush up their service tool kit.\nAgency owners or managers who want to train their teams to give WOW Customer Service.\n\n\nWhat Agents Are Saying\n“Overall\, every point you set out to make. You did. And you explained it all very well\, complete with scripts and role-playing. I did a CSR course just before I was licensed\, and this course was a really nice refresher.”\n– L Formhals (LVT Student)\n\nInstructor
URL:https://www.agencyperformancepartners.com/event/q1-2027-insurance-customer-service-training-10-week-live-instructor-led-virtual-training/
CATEGORIES:Live Virtual Training
ATTACH;FMTTYPE=image/png:https://www.agencyperformancepartners.com/wp-content/uploads/2026/01/WOW-Customer-Service-Thumbnail.png
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