BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//Agency Performance Partners - ECPv6.17.2//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-ORIGINAL-URL:https://www.agencyperformancepartners.com
X-WR-CALDESC:Events for Agency Performance Partners
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:America/New_York
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20250309T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20251102T060000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20260308T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20261101T060000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20270314T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20271107T060000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20280312T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20281105T060000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20261002T080000
DTEND;TZID=America/New_York:20261002T180000
DTSTAMP:20260716T200657Z
CREATED:20260716T200657Z
LAST-MODIFIED:20260716T200657Z
UID:586615-1790928000-1790964000@www.agencyperformancepartners.com
SUMMARY:Kelly Donahue-Piro will be speaking at Assure Alliance 2026
DESCRIPTION:Kelly Donahue-Piro will be speaking at Assure Alliance 2026 Annual Member Convention\nBe sure to catch Kelly Donahue-Piro live at Assure Alliance 2026 Annual Member Convention  \n📍Lanier Islands Resort\, 7000 Lanier Islands Pkwy\, Buford\, GA 30518 (Peachtree Point Pavilion is the venue at the resort) 📍 \nSoft Market Strategies\n📅 Scheduled for October 02\, 2026📅 \nPRIVATE EVENT \n  \nMORE RESOURCES FOR YOUR TEAM TO MAXIMIZE:\n🎉 Get our FREE Insurance 101 Glossary of Key Terms  \n🚀 Ready to elevate your style? 🕶️ Explore our Ridiculously Amazing Insurance Agent Swag Store!  \n📈 Book a meeting with our Agency Performance Partners and unlock tailored strategies for unparalleled success. Elevate your agency’s game – schedule your consultation now! \n🤝 We’re Agency Performance Partners; APP is your insurance agency’s best friend when it comes to training\, strategies\, brutal truth & tough love that’ll grow your agency with hugs & high fives along the way….just like a BFF. LEARN MORE \n \n \n \n \n 
URL:https://www.agencyperformancepartners.com/event/kelly-donahue-piro-will-be-speaking-at-assure-alliance-2026/
LOCATION:Lanier Islands Resort\, 7000 Lanier Islands Pkwy\, Buford\, GA 30518 (Peachtree Point Pavilion is the venue at the resort)\, Lanier Islands Resort\, 7000 Lanier Islands Pkwy\, Buford\, GA 30518 (Peachtree Point Pavilion is the venue at the resort)
ATTACH;FMTTYPE=image/png:https://www.agencyperformancepartners.com/wp-content/uploads/2026/07/10.02.26-Assure-Alliance-2026-Annual-Member-Convention.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20261005T120000
DTEND;TZID=America/New_York:20261214T130000
DTSTAMP:20260808T192525Z
CREATED:20260731T105040Z
LAST-MODIFIED:20260808T192525Z
UID:586352-1791201600-1797253200@www.agencyperformancepartners.com
SUMMARY:Q4 2026 - Insurance Leadership Development: 10 Week Live Instructor Led Virtual Training
DESCRIPTION:Schedule & What You’ll Learn:\nAll Sessions are 1 Hour & Limited To a Maximum of 15 Students. The course has pre session video training on: Common Leadership Styles\, Setting Team Goals\, Work Delegation\, Developing Your Team\, and Handling Difficult Team Members\, and much more!\nThe deadline for enrollment in this course is September 22nd so secure your spot today! To ensure a collaborative group environment\, a minimum of 6 participants is required for the class to take place. If we do not hit this minimum you will be offered a refund\, ownership of our video training or a seat an alternative LVT course or for a future session. \n\n\n\nDate\nTime\nTopic\n\n\nOct. 5th\n12 PM EST\nIntroduction To Leadership\n\n\nOct. 12th\n12 PM EST\nIdentifying Your Execution Plan\n\n\nOct. 19th\n12 PM EST\nPresenting Yourself As A Leader\n\n\nOct. 26th\n12 PM EST\nBeing An Excellent Communicator\n\n\nNov. 2nd\n12 PM EST\nBuilding A Culture of Accountability\n\n\nNov. 9th\n12 PM EST\nEarning Team Buy-In\n\n\nNov. 16th\n12 PM EST\nTeam Culture\n\n\nNov. 30th\n12 PM EST\nOperational Excellence\n\n\nDec. 7th\n12 PM EST\nLeader Time Management\n\n\nDec. 14th\n12 PM EST\nDeveloping Your Current Team & Handling A Difficult Team Member\n\n\n\n\nStudents who successfully complete all homework assignments\, receive a passing grade on quizzes\, and attend at least 8 out of the 10 instructor-led training sessions will receive a graduation certificate and be eligible for prizes at the end of the course! This ensures participants stay engaged throughout the program and are applying the skills they learn throughout the course. \n\nWhat’s Included in the Program?\n \n\nAccess to pre-recorded video training on the program\nWorkbook & supporting scripts and quote sheet\nDrop-in office hours\nWeekly quizzes and assignments reviewed by instructor\n2 team leader check-ins\nCommunity of 12-15 agents going through the training\nGraduation\, awards & prizes for performance \n30 Days of Post Graduation Support Via Office Hours\n\n  \n\nWho Should Join?\n\nInsurance agency leaders handling team responsibilities who want to manage their time more effectively to lead without burnout.\nNew managers looking to build confidence in prioritizing leadership tasks and creating repeatable daily routines.\nExperienced leaders ready to optimize their schedules and boost agency productivity to the next level.\nAgency owners who want to train their leadership teams to master time management and maximize efficiency.\n\n\nWhat Agents Are Saying\n“Kelly and the team did a wonderful job putting this class together. I have learned so much from her. Ivy and Sarah were also very prompt and efficient whenever I had any questions or technical difficulties. I would recommend anyone in the industry to Kelly and the team. You won’t be disappointed!”\n– J Walker (LVT Student)\n\nInstructor
URL:https://www.agencyperformancepartners.com/event/q4-2026-insurance-leadership-development-10-week-live-instructor-led-virtual-training/
CATEGORIES:Live Virtual Training
ATTACH;FMTTYPE=image/png:https://www.agencyperformancepartners.com/wp-content/uploads/2025/07/Agency-Absorb-Thumbnail.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20261006T110000
DTEND;TZID=America/New_York:20261216T120000
DTSTAMP:20260808T235655Z
CREATED:20260808T235610Z
LAST-MODIFIED:20260808T235655Z
UID:603941-1791284400-1797422400@www.agencyperformancepartners.com
SUMMARY:Q4 2026 - Inbound Insurance Sales Training: 10 Week Live Instructor Led Virtual Training
DESCRIPTION:Schedule & What You’ll Learn:\nAll Sessions are 1 Hour & Limited To a Maximum of 15 Students. In addition to our one hour training\, students will have access to our Agency School and watch videos between sessions to gain additional knowledge on how to build confidence\, master a repeatable sales process\, and close more business.\nThe deadline for enrollment in this course is September 22nd so secure your spot today! To ensure a collaborative group environment\, a minimum of 6 participants is required for the class to take place. If we do not hit this minimum you will be offered a refund\, ownership of our video training or a seat an alternative LVT course or for a future session. \n\n\n\nDate\nTime\nTopic\n\n\nOct. 6th\n11:00 AM EST\nBuilding Rapport\n\n\nOct. 13th\n11:00 AM EST\nFind Their Pain Points\n\n\nOct. 20th\n11:00 AM EST\nQualify the Opportunity\n\n\nOct. 27th\n11:00 AM EST\nGather Quote Information\n\n\nNov. 3rd\n11:00 AM EST\nQuoting Plan\n\n\nNov. 10th\n11:00 AM EST\nPresenting the Quote & Asking For the Business\n\n\nNov. 17th\n11:00 AM EST\nOvercoming Objections Part 1\n\n\nDec. 1st\n11:00 AM EST\nOvercoming Objections Part 2\n\n\nDec. 8th\n11:00 AM EST\nBreak-Up & Recycle\n\n\nDec. 15th\n11:00 AM EST\nReferrals\, Rounds & Service Efficiency\n\n\n\n\nStudents who successfully complete all homework assignments\, receive a passing grade on quizzes\, and attend at least 8 out of the 10 instructor-led training sessions will receive a graduation certificate and be eligible for prizes at the end of the course! This ensures participants stay engaged throughout the program and are applying the skills they learn throughout the course. \n\nWhat’s Included in the Program?\n \n\nAccess to pre-recorded video training on the program\nWorkbook & supporting scripts and quote sheet\nDrop-in office hours\nWeekly quizzes and assignments reviewed by instructor\n1 team leader check-in update\nCommunity of 12-15 agents going through the training\nGraduation\, awards & prizes for performance \n30 Days of Post Graduation Support \n\n  \n\nWho Should Join?\n\nInsurance agents handling inbound leads who want to close more deals.\nNew agents looking to build confidence and a repeatable sales process.\nExperienced agents ready to take their closing ratios to the next level.\nAgency owners or managers who want to train their teams to dominate sales.\n\n\nWhat Agents Are Saying\n“I appreciate the hard work of the live virtual training team. The weekly classes and prerecorded videos were the perfect match to help me understand the objectives.”\n– J Johns (LVT Student)\n\nInstructors
URL:https://www.agencyperformancepartners.com/event/q4-2026-inbound-insurance-sales-training-10-week-live-instructor-led-virtual-training/
CATEGORIES:Live Virtual Training
ATTACH;FMTTYPE=image/png:https://www.agencyperformancepartners.com/wp-content/uploads/2025/07/Agency-Growth-Thumbnail.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20261006T130000
DTEND;TZID=America/New_York:20261215T140000
DTSTAMP:20260808T191557Z
CREATED:20260731T105535Z
LAST-MODIFIED:20260808T191557Z
UID:586374-1791291600-1797343200@www.agencyperformancepartners.com
SUMMARY:Q4 2026 - Insurance 101: 10 Week Live Instructor Led Virtual Training
DESCRIPTION:Schedule & What You’ll Learn:\nAll Sessions are 1 Hour & Limited To a Maximum of 15 Students. This course if a step-by-step foundation for understanding the industry\, learning the jargon and translating it to terms your clients understand\, and delivering real value to your clients no matter your role in the agency! You’ll go beyond surface level knowledge\, gain the clarity and the confidence to navigate real conversations and unlock your inner Insurance Nerd!\nThe deadline for enrollment in this course is September 22nd so secure your spot today! To ensure a collaborative group environment\, a minimum of 6 participants is required for the class to take place. If we do not hit this minimum you will be offered a refund\, ownership of our video training or a seat an alternative LVT course or for a future session. \nHere’s what you’ll learn in this course:\n\n\n\nDate\nTime\nTopic\n\n\nOct. 6th\n1:00 PM EST\nTypes of Insurance\n\n\nOct. 13th\n1:00 PM EST\nKey Insurance Terminology and Concepts\n\n\nOct. 20th\n1:00 PM EST\nAuto Insurance Basics (Personal Lines)\n\n\nOct. 27th\n1:00 PM EST\nHome Insurance Basics (Personal Lines)\n\n\nNov. 3rd\n1:00 PM EST\nIntro to Commercial Insurance\n\n\nNov. 10th\n1:00 PM EST\nCommercial Gaps & Endorsements\n\n\nNov. 17th\n1:00 PM EST\nLife Insurance Fundamentals\n\n\nDec. 1st\n1:00 PM EST\nClient Communication Best Practices\n\n\nDec. 8th\n1:00 PM EST\nInsurance Soft Skills\n\n\nDec. 15th\n1:00 PM EST\nBeing an Insurance Professional\n\n\n\n\nStudents who successfully complete all homework assignments\, receive a passing grade on quizzes\, and attend at least 8 out of the 10 instructor-led training sessions will receive a graduation certificate and be eligible for prizes at the end of the course! This ensures participants stay engaged throughout the program and are applying the skills they learn throughout the course. \n\nWhat’s Included in the Program?\n \n\nAccess to pre-recorded video training on the program\nWorkbook & Resources\nDrop-in office hours\nWeekly quizzes and assignments reviewed by instructor\n2 team leader check-in updates\nCommunity of 12-15 agents going through the training\nGraduation\, awards & prizes for performance \n30 Days of Post Graduation Support Via Office Hours\n\n  \n\nWho Should Join?\n\nUnlicensed team members who want to strengthen their insurance knowledge.\nAccount managers and service reps who handle client calls and want to simplify insurance terms with clients.\nNew hires who are new to the insurance industry.\n\n\nWhat Agents Are Saying\n“Great information with excellent examples of how to apply the concepts discussed in classes and videos!”\n– C Richert (LVT Student)\n\nInstructors
URL:https://www.agencyperformancepartners.com/event/q4-2026-insurance-101-10-week-live-instructor-led-virtual-training/
CATEGORIES:Live Virtual Training
ATTACH;FMTTYPE=image/png:https://www.agencyperformancepartners.com/wp-content/uploads/2026/04/Insurance-101.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20261006T150000
DTEND;TZID=America/New_York:20261215T160000
DTSTAMP:20260808T192000Z
CREATED:20260725T144924Z
LAST-MODIFIED:20260808T192000Z
UID:586333-1791298800-1797350400@www.agencyperformancepartners.com
SUMMARY:Q4 2026 - Insurance Customer Service Training: 10 Week Live Instructor Led Virtual Training
DESCRIPTION:Schedule & What You’ll Learn:\nAll Sessions are 1 Hour & Limited To a Maximum of 15 Students. The course has pre session video training on: Making This the Best Call of The Client’s Day\, Core Communication Skills\, Structuring Your Day\, Agency Standards\, Core Service Philosophies & The Perfect Service Call.\nThe deadline for enrollment in this course is September 22nd so secure your spot today! To ensure a collaborative group environment\, a minimum of 6 participants is required for the class to take place. If we do not hit this minimum you will be offered a refund\, ownership of our video training or a seat an alternative LVT course or for a future session. \n\n\n\nDate\nTime\nTopic\n\n\nOct. 6th\n3 PM EST\nHandling Payments\n\n\nOct. 13th\n3 PM EST\nProof of Insurance\n\n\nOct. 20th\n3 PM EST\nEndorsements\n\n\nOct. 27th\n3 PM EST\nClaims\n\n\nNov. 3rd\n3 PM EST\nRenewals\n\n\nNov. 10th\n3 PM EST\nManaging Rate Concerns\n\n\nNov. 17th\n3 PM EST\nHandling Someone Who Wants to Cancel\n\n\nDec. 1st\n3 PM EST\nCross-Selling Plan\n\n\nDec. 8th\n3 PM EST\nEffective Follow-Up\n\n\nDec. 15th\n3 PM EST\nReferrals & Reviews\n\n\n\n\nStudents who successfully complete all homework assignments\, receive a passing grade on quizzes\, and attend at least 8 out of the 10 instructor-led training sessions will receive a graduation certificate and be eligible for prizes at the end of the course! This ensures participants stay engaged throughout the program and are applying the skills they learn throughout the course. \n\nWhat’s Included in the Program?\n\nAccess to pre-recorded video training on the program\nWorkbook & supporting scripts and quote sheet\nDrop-in office hours\nWeekly quizzes and assignments reviewed by instructor\n2 team leader check-in meetings\nCommunity of 12-15 service professionals going through the training\nGraduation\, awards & prizes for performance \n30 Days of Post Graduation Support \n\n  \n\nWho Should Join?\n\nLicensed and non-licensed insurance professionals. \nNew agents looking to build confidence and learn how to WOW clients. \nExperienced agents ready to brush up their service tool kit.\nAgency owners or managers who want to train their teams to give WOW Customer Service.\n\n\nWhat Agents Are Saying\n“Overall\, every point you set out to make. You did. And you explained it all very well\, complete with scripts and role-playing. I did a CSR course just before I was licensed\, and this course was a really nice refresher.”\n– L Formhals (LVT Student)\n\nInstructor
URL:https://www.agencyperformancepartners.com/event/q4-2026-insurance-customer-service-training-10-week-live-instructor-led-virtual-training/
CATEGORIES:Live Virtual Training
ATTACH;FMTTYPE=image/png:https://www.agencyperformancepartners.com/wp-content/uploads/2026/01/WOW-Customer-Service-Thumbnail.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20261007T120000
DTEND;TZID=America/New_York:20261216T130000
DTSTAMP:20260808T191514Z
CREATED:20260731T105304Z
LAST-MODIFIED:20260808T191514Z
UID:586367-1791374400-1797426000@www.agencyperformancepartners.com
SUMMARY:Q4 2026 - Time Management Training: 10 Week Live Instructor Led Virtual Training
DESCRIPTION:Schedule & What You’ll Learn:\nAll Sessions are 1 Hour & Limited to a Maximum of 15 Students. This course is designed to empower learners to reclaim their time with efficiency strategies to manage their emails and tasks. We also cover first call resolution practices to eliminate backlog.\nThe deadline for enrollment in this course is September 22nd so secure your spot today! To ensure a collaborative group environment\, a minimum of 6 participants is required for the class to take place. If we do not hit this minimum you will be offered a refund\, ownership of our video training or a seat an alternative LVT course or for a future session. \n\n\n\nDate\nTime\nTopic\n\n\nOct. 7th\n12 PM EST\nEffective Use of Time Blocks\n\n\nOct. 14th\n12 PM EST\nEmail Management\n\n\nOct. 21st\n12 PM EST\nActivity Management\n\n\nOct. 28th\n12 PM EST\nEffective Follow-up\n\n\nNov. 4th\n12 PM EST\nEmbracing Self-Service Models\n\n\nNov. 11th\n12 PM EST\nFirst-Call Resolution\n\n\nNov. 18th\n12 PM EST\nFirst Call Resolution Non-Premium Bearing\n\n\nDec. 2nd\n12 PM EST\nFirst Call Resolution Premium Bearing\n\n\nDec. 9th\n12 PM EST\nFirst Call Resolution Quoting\n\n\nDec. 16th\n12 PM EST\nControlling Your Customer\n\n\n\n\nStudents who successfully complete all homework assignments\, receive a passing grade on quizzes\, and attend at least 8 out of the 10 instructor-led training sessions will receive a graduation certificate and be eligible for prizes at the end of the course! This ensures participants stay engaged throughout the program and are applying the skills they learn throughout the course. \n\nWhat’s Included in the Program?\n \n\nAccess to pre-recorded video training on the program\nWorkbook & supporting scripts and quote sheet\nDrop-in office hours\nWeekly quizzes and assignments reviewed by instructor\n2 team leader check-in meetings\nCommunity of 12-15 agents going through the training\nGraduation\, awards & prizes for performance\n30 Days of Post Graduation Support Via Office Hours\n\n  \n\nWho Should Join?\n\nInsurance agents handling inbound leads who want to manage their time more effectively to handle more leads without burnout.\nNew agents looking to build confidence in prioritizing tasks and creating a repeatable daily routine.\nExperienced agents ready to optimize their schedules and boost productivity to the next level.\nAgency owners or managers who want to train their teams to master time management and maximize efficiency.\n\n\nWhat Agents Are Saying\n“This is practical/realistic/streamline advice for our industry that works. This class truly was the best meeting of my week. It is a reminder that we can have a little fun too! I am a firm believer in working hard and having fun at the same time if possible. Thank for the incredible coaching.”\n– L Olson (LVT Student)\n\nInstructors
URL:https://www.agencyperformancepartners.com/event/q4-2026-time-management-training-10-week-live-instructor-led-virtual-training/
CATEGORIES:Live Virtual Training
ATTACH;FMTTYPE=image/png:https://www.agencyperformancepartners.com/wp-content/uploads/2025/07/Agency-Efficiency-Thumbnail.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20261008T120000
DTEND;TZID=America/New_York:20261217T130000
DTSTAMP:20260808T233136Z
CREATED:20260717T205217Z
LAST-MODIFIED:20260808T233136Z
UID:586387-1791460800-1797512400@www.agencyperformancepartners.com
SUMMARY:Q4 2026 - Agency Retention: 10 Week Live Instructor Led Virtual Training
DESCRIPTION:Schedule & What You’ll Learn:\nAll Sessions are 1 Hour & Limited To a Maximum of 15 Students. This course has pre-session training covering Renewal Review Preparation\, Client Mindset\, Premium Communication Strategies\, and Proactive Education That Reduces Surprises at Time of Renewal. If you’re looking for 10 Steps to a Great Renewal Review\, you’ve come to the right place! \nThe deadline for enrollment in this course is September 22nd so secure your spot today! To ensure a collaborative group environment\, a minimum of 6 participants is required for the class to take place. If we do not hit this minimum you will be offered a refund\, ownership of our video training or a seat an alternative LVT course or for a future session. \n\n\n\nDate\nTime\nTopic\n\n\nOct. 8th\n12 PM EST\nIntroduction: Preparing\, Making the Call\, & Voicemail\n\n\nOct. 15th\n12 PM EST\nReviewing Questions – Understanding Changes\n\n\nOct. 22nd\n12 PM EST\nCoverage Recommendations & Working Through Resistance\n\n\nOct. 29th\n12 PM EST\nAdditional Line Recommendations & Working Through Resistance\n\n\nNov. 5th\n12 PM EST\nHandling Premium Discussions\n\n\nNov. 12th\n12 PM EST\nDiscount Review\n\n\nNov. 19th\n12 PM EST\nAccount Optimization & Call Conclusion\n\n\nDec. 3rd\n12 PM EST\nRemarketing Strategy\n\n\nDec. 10th\n12 PM EST\nPresenting Your Cross Sale Quotes\n\n\nDec. 17th\n12 PM EST\nPresenting Your Remarket\n\n\n\n\nStudents who successfully complete all homework assignments\, receive a passing grade on quizzes\, and attend at least 8 out of the 10 instructor-led training sessions will receive a graduation certificate and be eligible for prizes at the end of the course! This ensures participants stay engaged throughout the program and are applying the skills they learn throughout the course. \n\nWhat’s Included in the Program?\n \n\n\n\nAccess to pre-recorded video training on the program\nWorkbook & supporting scripts and quote sheet\nDrop-in office hours\nWeekly quizzes and assignments reviewed by instructor\n2 team leader check-ins\nCommunity of 12-15 agents going through the training\nGraduation\, awards & prizes for performance \n30 Days of Post Graduation Support Via Office Hours\n\n\n\nWho Should Join?\n\nAccount managers and service reps who handle renewals\, policy changes\, and client calls daily.\nProducers who want stronger renewal retention and more effective cross-selling conversations.\nNew and experienced insurance professionals who need a repeatable renewal framework\nAgencies focused on retention growth who need a consistent and professional renewal process across the team.\n\n\nWhat Agents Are Saying\n“Great information with excellent examples of how to apply the concepts discussed in classes and videos!”\n– C Richert (LVT Student)\n\nInstructors
URL:https://www.agencyperformancepartners.com/event/q4-2026-agency-retention-10-week-live-instructor-led-virtual-training/
CATEGORIES:Live Virtual Training
ATTACH;FMTTYPE=image/png:https://www.agencyperformancepartners.com/wp-content/uploads/2026/02/Agency-Retention.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20261014T090000
DTEND;TZID=America/New_York:20261014T180000
DTSTAMP:20260716T201937Z
CREATED:20260716T201937Z
LAST-MODIFIED:20260716T201937Z
UID:586657-1791968400-1792000800@www.agencyperformancepartners.com
SUMMARY:Kelly Donahue-Piro will be speaking at 2026 PIA Texas Exchange
DESCRIPTION:Kelly Donahue-Piro will be speaking at 2026 PIA Texas Exchange\nJoin Kelly Donahue-Piro live at 2026 PIA Texas Exchange 📍Margaritaville Lake Resort | Lake Conroe Houston📍 \nEFFICIENCY\nRETENTION\nSALES\nConfidence in Tough Conversations\n📅 Scheduled for October 14\, 2026 📅 \nRegister Here: https://bit.ly/4gGhVd5 \n  \nMORE RESOURCES FOR YOUR TEAM TO MAXIMIZE:\n🎉 Get our FREE Insurance 101 Glossary of Key Terms  \n🚀 Ready to elevate your style? 🕶️ Explore our Ridiculously Amazing Insurance Agent Swag Store!  \n📈 Book a meeting with our Agency Performance Partners and unlock tailored strategies for unparalleled success. Elevate your agency’s game – schedule your consultation now! \n🤝 We’re Agency Performance Partners; APP is your insurance agency’s best friend when it comes to training\, strategies\, brutal truth & tough love that’ll grow your agency with hugs & high fives along the way….just like a BFF. LEARN MORE \n \n \n \n \n 
URL:https://www.agencyperformancepartners.com/event/kelly-donahue-piro-will-be-speaking-at-2026-pia-texas-exchange/
LOCATION:Margaritaville Lake Resort | Lake Conroe Houston 600 Margaritaville Pkwy Montgomery\, Texas 77356\, Margaritaville Lake Resort | Lake Conroe Houston 600 Margaritaville Pkwy Montgomery\, Texas 77356
ATTACH;FMTTYPE=image/png:https://www.agencyperformancepartners.com/wp-content/uploads/2026/07/10.14.26-2026-PIA-Texas-Exchange.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20270120T120000
DTEND;TZID=America/New_York:20270331T130000
DTSTAMP:20260808T221351Z
CREATED:20260808T185738Z
LAST-MODIFIED:20260808T221351Z
UID:603537-1800446400-1806498000@www.agencyperformancepartners.com
SUMMARY:Q1 2027 - Agency Retention: 10 Week Live Instructor Led Virtual Training
DESCRIPTION:Schedule & What You’ll Learn:\nAll Sessions are 1 Hour & Limited To a Maximum of 15 Students. This course has pre-session training covering Renewal Review Preparation\, Client Mindset\, Premium Communication Strategies\, and Proactive Education That Reduces Surprises at Time of Renewal. If you’re looking for 10 Steps to a Great Renewal Review\, you’ve come to the right place! \nThe deadline for enrollment in this course is January 6th so secure your spot today! To ensure a collaborative group environment\, a minimum of 6 participants is required for the class to take place. If we do not hit this minimum you will be offered a refund\, ownership of our video training or a seat an alternative LVT course or for a future session. \n\n\n\nDate\nTime\nTopic\n\n\nJan. 20th\n12 PM EST\nIntroduction: Preparing\, Making the Call\, & Voicemail\n\n\nJan. 27th\n12 PM EST\nReviewing Questions – Understanding Changes\n\n\nFeb. 3rd\n12 PM EST\nCoverage Recommendations & Working Through Resistance\n\n\nFeb. 10th\n12 PM EST\nAdditional Line Recommendations & Working Through Resistance\n\n\nFeb. 17th\n12 PM EST\nHandling Premium Discussions\n\n\nFeb. 24th\n12 PM EST\nDiscount Review\n\n\nMarch 3rd\n12 PM EST\nAccount Optimization & Call Conclusion\n\n\nMarch 10th\n12 PM EST\nRemarketing Strategy\n\n\nMarch 17th\n12 PM EST\nPresenting Your Cross Sale Quotes\n\n\nMarch 24th\n12 PM EST\nPresenting Your Remarket\n\n\n\n\nStudents who successfully complete all homework assignments\, receive a passing grade on quizzes\, and attend at least 8 out of the 10 instructor-led training sessions will receive a graduation certificate and be eligible for prizes at the end of the course! This ensures participants stay engaged throughout the program and are applying the skills they learn throughout the course. \n\nWhat’s Included in the Program?\n \n\n\n\nAccess to pre-recorded video training on the program\nWorkbook & supporting scripts and quote sheet\nDrop-in office hours\nWeekly quizzes and assignments reviewed by instructor\n2 team leader check-ins\nCommunity of 12-15 agents going through the training\nGraduation\, awards & prizes for performance \n30 Days of Post Graduation Support Via Office Hours\n\n\n\nWho Should Join?\n\nAccount managers and service reps who handle renewals\, policy changes\, and client calls daily.\nProducers who want stronger renewal retention and more effective cross-selling conversations.\nNew and experienced insurance professionals who need a repeatable renewal framework\nAgencies focused on retention growth who need a consistent and professional renewal process across the team.\n\n\nWhat Agents Are Saying\n“Great information with excellent examples of how to apply the concepts discussed in classes and videos!”\n– C Richert (LVT Student)\n\nInstructors
URL:https://www.agencyperformancepartners.com/event/q1-2027-agency-retention-10-week-live-instructor-led-virtual-training/
CATEGORIES:Live Virtual Training
ATTACH;FMTTYPE=image/png:https://www.agencyperformancepartners.com/wp-content/uploads/2026/02/Agency-Retention.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20270120T133000
DTEND;TZID=America/New_York:20270324T143000
DTSTAMP:20260808T221458Z
CREATED:20260711T131627Z
LAST-MODIFIED:20260808T221458Z
UID:577684-1800451800-1805898600@www.agencyperformancepartners.com
SUMMARY:Q1 2027 - Inbound Insurance Sales Training: 10 Week Live Instructor Led Virtual Training
DESCRIPTION:Schedule & What You’ll Learn:\nAll Sessions are 1 Hour & Limited To a Maximum of 15 Students. In addition to our one hour training\, students will have access to our Agency School and watch videos between sessions to gain additional knowledge on how to build confidence\, master a repeatable sales process\, and close more business.\nThe deadline for enrollment in this course is January 6th so secure your spot today! To ensure a collaborative group environment\, a minimum of 6 participants is required for the class to take place. If we do not hit this minimum you will be offered a refund\, ownership of our video training or a seat an alternative LVT course or for a future session. \n\n\n\nDate\nTime\nTopic\n\n\nJan. 20th\n1:30 PM EST\nBuilding Rapport\n\n\nJan. 27th\n1:30 PM EST\nFind Their Pain Points\n\n\nFeb. 3rd\n1:30 PM EST\nQualify the Opportunity\n\n\nFeb. 10th\n1:30 PM EST\nGather Quote Information\n\n\nFeb\, 17th\n1:30 PM EST\nQuoting Plan\n\n\nFeb. 24th\n1:30 PM EST\nPresenting the Quote & Asking For the Business\n\n\nMarch 3rd\n1:30 PM EST\nOvercoming Objections Part 1\n\n\nMarch 10th\n1:30 PM EST\nOvercoming Objections Part 2\n\n\nMarch 17th\n1:30 PM EST\nBreak-Up & Recycle\n\n\nMarch 24th\n1:30 PM EST\nReferrals\, Rounds & Service Efficiency\n\n\n\n\nStudents who successfully complete all homework assignments\, receive a passing grade on quizzes\, and attend at least 8 out of the 10 instructor-led training sessions will receive a graduation certificate and be eligible for prizes at the end of the course! This ensures participants stay engaged throughout the program and are applying the skills they learn throughout the course. \n\nWhat’s Included in the Program?\n \n\nAccess to pre-recorded video training on the program\nWorkbook & supporting scripts and quote sheet\nDrop-in office hours\nWeekly quizzes and assignments reviewed by instructor\n1 team leader check-in update\nCommunity of 12-15 agents going through the training\nGraduation\, awards & prizes for performance \n30 Days of Post Graduation Support \n\n  \n\nWho Should Join?\n\nInsurance agents handling inbound leads who want to close more deals.\nNew agents looking to build confidence and a repeatable sales process.\nExperienced agents ready to take their closing ratios to the next level.\nAgency owners or managers who want to train their teams to dominate sales.\n\n\nWhat Agents Are Saying\n“I appreciate the hard work of the live virtual training team. The weekly classes and prerecorded videos were the perfect match to help me understand the objectives.”\n– J Johns (LVT Student)\n\nInstructors
URL:https://www.agencyperformancepartners.com/event/q1-2027-inbound-insurance-sales-training-10-week-live-instructor-led-virtual-training/
CATEGORIES:Live Virtual Training
ATTACH;FMTTYPE=image/png:https://www.agencyperformancepartners.com/wp-content/uploads/2025/07/Agency-Growth-Thumbnail.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20270120T150000
DTEND;TZID=America/New_York:20270324T160000
DTSTAMP:20260808T222525Z
CREATED:20260808T222352Z
LAST-MODIFIED:20260808T222525Z
UID:603588-1800457200-1805904000@www.agencyperformancepartners.com
SUMMARY:Q1 2027 - Time Management Training: 10 Week Live Instructor Led Virtual Training
DESCRIPTION:Schedule & What You’ll Learn:\nAll Sessions are 1 Hour & Limited to a Maximum of 15 Students. This course is designed to empower learners to reclaim their time with efficiency strategies to manage their emails and tasks. We also cover first call resolution practices to eliminate backlog.\nThe deadline for enrollment in this course is January 6th so secure your spot today! To ensure a collaborative group environment\, a minimum of 6 participants is required for the class to take place. If we do not hit this minimum you will be offered a refund\, ownership of our video training or a seat an alternative LVT course or for a future session. \n\n\n\nDate\nTime\nTopic\n\n\nJan. 20th\n3 PM EST\nEffective Use of Time Blocks\n\n\nJan. 27th\n3 PM EST\nEmail Management\n\n\nFeb. 3rd\n3 PM EST\nActivity Management\n\n\nFeb. 10th\n3 PM EST\nEffective Follow-up\n\n\nFeb. 17th\n3 PM EST\nEmbracing Self-Service Models\n\n\nFeb. 24th\n3 PM EST\nFirst-Call Resolution\n\n\nMarch 3rd\n3 PM EST\nFirst Call Resolution Non-Premium Bearing\n\n\nMarch 10th\n3 PM EST\nFirst Call Resolution Premium Bearing\n\n\nMarch 17th\n3 PM EST\nFirst Call Resolution Quoting\n\n\nMarch 24th\n3 PM EST\nControlling Your Customer\n\n\n\n\nStudents who successfully complete all homework assignments\, receive a passing grade on quizzes\, and attend at least 8 out of the 10 instructor-led training sessions will receive a graduation certificate and be eligible for prizes at the end of the course! This ensures participants stay engaged throughout the program and are applying the skills they learn throughout the course. \n\nWhat’s Included in the Program?\n \n\nAccess to pre-recorded video training on the program\nWorkbook & supporting scripts and quote sheet\nDrop-in office hours\nWeekly quizzes and assignments reviewed by instructor\n2 team leader check-in meetings\nCommunity of 12-15 agents going through the training\nGraduation\, awards & prizes for performance\n30 Days of Post Graduation Support Via Office Hours\n\n  \n\nWho Should Join?\n\nInsurance agents handling inbound leads who want to manage their time more effectively to handle more leads without burnout.\nNew agents looking to build confidence in prioritizing tasks and creating a repeatable daily routine.\nExperienced agents ready to optimize their schedules and boost productivity to the next level.\nAgency owners or managers who want to train their teams to master time management and maximize efficiency.\n\n\nWhat Agents Are Saying\n“This is practical/realistic/streamline advice for our industry that works. This class truly was the best meeting of my week. It is a reminder that we can have a little fun too! I am a firm believer in working hard and having fun at the same time if possible. Thank for the incredible coaching.”\n– L Olson (LVT Student)\n\nInstructors
URL:https://www.agencyperformancepartners.com/event/q1-2027-time-management-training-10-week-live-instructor-led-virtual-training/
CATEGORIES:Live Virtual Training
ATTACH;FMTTYPE=image/png:https://www.agencyperformancepartners.com/wp-content/uploads/2025/07/Agency-Efficiency-Thumbnail.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20270121T120000
DTEND;TZID=America/New_York:20270325T130000
DTSTAMP:20260808T224121Z
CREATED:20260808T191910Z
LAST-MODIFIED:20260808T224121Z
UID:603601-1800532800-1805979600@www.agencyperformancepartners.com
SUMMARY:Q1 2027 - Insurance 101: 10 Week Live Instructor Led Virtual Training
DESCRIPTION:Schedule & What You’ll Learn:\nAll Sessions are 1 Hour & Limited To a Maximum of 15 Students. This course if a step-by-step foundation for understanding the industry\, learning the jargon and translating it to terms your clients understand\, and delivering real value to your clients no matter your role in the agency! You’ll go beyond surface level knowledge\, gain the clarity and the confidence to navigate real conversations and unlock your inner Insurance Nerd!\nThe deadline for enrollment in this course is January 6th so secure your spot today! To ensure a collaborative group environment\, a minimum of 6 participants is required for the class to take place. If we do not hit this minimum you will be offered a refund\, ownership of our video training or a seat an alternative LVT course or for a future session. \nHere’s what you’ll learn in this course:\n\n\n\nDate\nTime\nTopic\n\n\nJan. 21st\n12:00 PM EST\nTypes of Insurance\n\n\nJan. 28th\n12:00 PM EST\nKey Insurance Terminology and Concepts\n\n\nFeb. 4th\n12:00 PM EST\nAuto Insurance Basics (Personal Lines)\n\n\nFeb. 11th\n12:00 PM EST\nHome Insurance Basics (Personal Lines)\n\n\nFeb. 18th\n12:00 PM EST\nIntro to Commercial Insurance\n\n\nFeb. 25th\n12:00 PM EST\nCommercial Gaps & Endorsements\n\n\nMarch 4th\n12:00 PM EST\nLife Insurance Fundamentals\n\n\nMarch 11th\n12:00 PM EST\nClient Communication Best Practices\n\n\nMarch 18th\n12:00 PM EST\nInsurance Soft Skills\n\n\nMarch 25th\n12:00 PM EST\nBeing an Insurance Professional\n\n\n\n\nStudents who successfully complete all homework assignments\, receive a passing grade on quizzes\, and attend at least 8 out of the 10 instructor-led training sessions will receive a graduation certificate and be eligible for prizes at the end of the course! This ensures participants stay engaged throughout the program and are applying the skills they learn throughout the course. \n\nWhat’s Included in the Program?\n \n\nAccess to pre-recorded video training on the program\nWorkbook & Resources\nDrop-in office hours\nWeekly quizzes and assignments reviewed by instructor\n2 team leader check-in updates\nCommunity of 12-15 agents going through the training\nGraduation\, awards & prizes for performance \n30 Days of Post Graduation Support Via Office Hours\n\n  \n\nWho Should Join?\n\nUnlicensed team members who want to strengthen their insurance knowledge.\nAccount managers and service reps who handle client calls and want to simplify insurance terms with clients.\nNew hires who are new to the insurance industry.\n\n\nWhat Agents Are Saying\n“Great information with excellent examples of how to apply the concepts discussed in classes and videos!”\n– C Richert (LVT Student)\n\nInstructors
URL:https://www.agencyperformancepartners.com/event/q1-2027-insurance-101-10-week-live-instructor-led-virtual-training/
CATEGORIES:Live Virtual Training
ATTACH;FMTTYPE=image/png:https://www.agencyperformancepartners.com/wp-content/uploads/2026/04/Insurance-101.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20270121T150000
DTEND;TZID=America/New_York:20270326T160000
DTSTAMP:20260808T225218Z
CREATED:20260808T225157Z
LAST-MODIFIED:20260808T225218Z
UID:603639-1800543600-1806076800@www.agencyperformancepartners.com
SUMMARY:Q1 2027 - Insurance Leadership Development: 10 Week Live Instructor Led Virtual Training
DESCRIPTION:Schedule & What You’ll Learn:\nAll Sessions are 1 Hour & Limited To a Maximum of 15 Students. The course has pre session video training on: Common Leadership Styles\, Setting Team Goals\, Work Delegation\, Developing Your Team\, and Handling Difficult Team Members\, and much more!\nThe deadline for enrollment in this course is September 22nd so secure your spot today! To ensure a collaborative group environment\, a minimum of 6 participants is required for the class to take place. If we do not hit this minimum you will be offered a refund\, ownership of our video training or a seat an alternative LVT course or for a future session. \n\n\n\nDate\nTime\nTopic\n\n\nJan. 21st\n3:00 PM EST\nIntroduction To Leadership\n\n\nJan. 28th\n3:00 PM EST\nIdentifying Your Execution Plan\n\n\nFeb. 4th\n3:00 PM EST\nPresenting Yourself As A Leader\n\n\nFeb. 11th\n3:00 PM EST\nBeing An Excellent Communicator\n\n\nFeb. 18th\n3:00 PM EST\nBuilding A Culture of Accountability\n\n\nFeb. 25th\n3:00 PM EST\nEarning Team Buy-In\n\n\nMarch 4th\n3:00 PM EST\nTeam Culture\n\n\nMarch 11th\n3:00 PM EST\nOperational Excellence\n\n\nMarch 18th\n3:00 PM EST\nLeader Time Management\n\n\nMarch 25th\n3:00 PM EST\nDeveloping Your Current Team & Handling A Difficult Team Member\n\n\n\n\nStudents who successfully complete all homework assignments\, receive a passing grade on quizzes\, and attend at least 8 out of the 10 instructor-led training sessions will receive a graduation certificate and be eligible for prizes at the end of the course! This ensures participants stay engaged throughout the program and are applying the skills they learn throughout the course. \n\nWhat’s Included in the Program?\n \n\nAccess to pre-recorded video training on the program\nWorkbook & supporting scripts and quote sheet\nDrop-in office hours\nWeekly quizzes and assignments reviewed by instructor\n2 team leader check-ins\nCommunity of 12-15 agents going through the training\nGraduation\, awards & prizes for performance \n30 Days of Post Graduation Support Via Office Hours\n\n  \n\nWho Should Join?\n\nInsurance agency leaders handling team responsibilities who want to manage their time more effectively to lead without burnout.\nNew managers looking to build confidence in prioritizing leadership tasks and creating repeatable daily routines.\nExperienced leaders ready to optimize their schedules and boost agency productivity to the next level.\nAgency owners who want to train their leadership teams to master time management and maximize efficiency.\n\n\nWhat Agents Are Saying\n“Kelly and the team did a wonderful job putting this class together. I have learned so much from her. Ivy and Sarah were also very prompt and efficient whenever I had any questions or technical difficulties. I would recommend anyone in the industry to Kelly and the team. You won’t be disappointed!”\n– J Walker (LVT Student)\n\nInstructor
URL:https://www.agencyperformancepartners.com/event/q1-2027-insurance-leadership-development-10-week-live-instructor-led-virtual-training/
CATEGORIES:Live Virtual Training
ATTACH;FMTTYPE=image/png:https://www.agencyperformancepartners.com/wp-content/uploads/2025/07/Agency-Absorb-Thumbnail.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20270122T133000
DTEND;TZID=America/New_York:20270326T143000
DTSTAMP:20260808T224302Z
CREATED:20260808T224246Z
LAST-MODIFIED:20260808T224302Z
UID:603615-1800624600-1806071400@www.agencyperformancepartners.com
SUMMARY:Q1 2027 - Insurance Customer Service Training: 10 Week Live Instructor Led Virtual Training
DESCRIPTION:Schedule & What You’ll Learn:\nAll Sessions are 1 Hour & Limited To a Maximum of 15 Students. The course has pre session video training on: Making This the Best Call of The Client’s Day\, Core Communication Skills\, Structuring Your Day\, Agency Standards\, Core Service Philosophies & The Perfect Service Call.\nThe deadline for enrollment in this course is January 6th so secure your spot today! To ensure a collaborative group environment\, a minimum of 6 participants is required for the class to take place. If we do not hit this minimum you will be offered a refund\, ownership of our video training or a seat an alternative LVT course or for a future session. \n\n\n\nDate\nTime\nTopic\n\n\nJan. 21st\n1:30 PM EST\nHandling Payments\n\n\nJan. 28th\n1:30 PM EST\nProof of Insurance\n\n\nFeb. 4th\n1:30 PM EST\nEndorsements\n\n\nFeb. 11th\n1:30 PM EST\nClaims\n\n\nFeb. 18th\n1:30 PM EST\nRenewals\n\n\nFeb. 25th\n1:30 PM EST\nManaging Rate Concerns\n\n\nMarch 4th\n1:30 PM EST\nHandling Someone Who Wants to Cancel\n\n\nMarch 11th\n1:30 PM EST\nCross-Selling Plan\n\n\nMarch 18th\n1:30 PM EST\nEffective Follow-Up\n\n\nMarch 25th\n1:30 PM EST\nReferrals & Reviews\n\n\n\n\nStudents who successfully complete all homework assignments\, receive a passing grade on quizzes\, and attend at least 8 out of the 10 instructor-led training sessions will receive a graduation certificate and be eligible for prizes at the end of the course! This ensures participants stay engaged throughout the program and are applying the skills they learn throughout the course. \n\nWhat’s Included in the Program?\n\nAccess to pre-recorded video training on the program\nWorkbook & supporting scripts and quote sheet\nDrop-in office hours\nWeekly quizzes and assignments reviewed by instructor\n2 team leader check-in meetings\nCommunity of 12-15 service professionals going through the training\nGraduation\, awards & prizes for performance \n30 Days of Post Graduation Support \n\n  \n\nWho Should Join?\n\nLicensed and non-licensed insurance professionals. \nNew agents looking to build confidence and learn how to WOW clients. \nExperienced agents ready to brush up their service tool kit.\nAgency owners or managers who want to train their teams to give WOW Customer Service.\n\n\nWhat Agents Are Saying\n“Overall\, every point you set out to make. You did. And you explained it all very well\, complete with scripts and role-playing. I did a CSR course just before I was licensed\, and this course was a really nice refresher.”\n– L Formhals (LVT Student)\n\nInstructor
URL:https://www.agencyperformancepartners.com/event/q1-2027-insurance-customer-service-training-10-week-live-instructor-led-virtual-training/
CATEGORIES:Live Virtual Training
ATTACH;FMTTYPE=image/png:https://www.agencyperformancepartners.com/wp-content/uploads/2026/01/WOW-Customer-Service-Thumbnail.png
END:VEVENT
END:VCALENDAR