For all roles in an insurance agency answering and transferring calls can seem like an interruption. However, since our trusted clients have the option to leave us, each and every call should sound like a delight. Any time we do something several hundred times a week, it’s easy for our agency and professional standards to slip. As insurance professionals we want every call handled professionally and efficiently each and every time.

The phone call is the main way we show our ridiculously amazing service. So let’s learn and commit to new ways of always putting our best foot forward.

Customer Experience Workshop

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