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[26 Aug] Q&A Insurance Wednesday: How to Handle Staff Conflict

Q&A Insurance Wednesday: How to Handle Staff Conflict Hello All! Welcome to our latest Vlog where your favorite insurance consultant, Kelly Donahue-Piro helps you with an insurance agency conflict that most experience. Don’t avoid staff conflict, handle it. Follow the tips in this video to effectively handle staff conflict in your insurance agency.

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[26 Aug] #ALSIceBucketChallenge and Your Insurance Agency’s Marketing Strategy

Ice Bucket Challenge Accepted If you are like many of us, you have either dumped a bucket of ice water over your head or seen the majority of your friends do the #ALSIcebucketchallenge. Stop for a second and think about this phenomenon. First, ALS has raised $41 million dollarssince the challenge started, this is more than […]

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[20 Aug] Q&A Wednesday: #1 Missed Opportunity on Insurance New Business Calls

Q&A Wednesdays: #1 Missed Opportunity on New Business Calls Recently I have conducted 50 Secret Shopper calls to agencies across America. What I have found may shock you. Agents complain all the time, “all anyone cares about is the price.” In fact, in some agencies, I have actually installed the price swear jar, every time […]

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Our agencies tell the story

“Kelly had some awesome tips and is very knowledgeable on the subject. Love how she is also very down to earth and easy to talk with!”

Lindsey Hamm

Welsh's Insurance Agency

“I think this process was very beneficial and I think we are in a position for a very strong year and the future is very bright. I was able to take account of myself through our interviews and discussions and have found many areas in which I personally need to improve. You have also given me a sense of direction going forward to be a better boss, person and mentor to our staff.”


Preferred Insurance Center

“Great to work with ! Very understanding of the initial frustration and trained/encouraged us on how to handle the change in work processes.”

Kelly Nielsen

Customer Service Agent
Sheets, Forrest, Draper

“I feel your visit to our agency was very beneficial. For me, it was like a therapy session and the Amnesty Day was a great idea. I feel refreshed and I have a much better attitude. The attitude of the entire agency has improved immensely. I think we are striving to work more as a team. We are trying to be more encouraging to each other and to applaud each other’s accomplishments. Thanks for being a nice, caring person!”

Phyllis Buening

Preferred Insurance Center

“We are so grateful for you and all you have done to help our agency and our team. We are all now part of the big picture and it has changed the whole dynamic for the better. APP Rocks!!!!!”

Maegan Burbank

Insurance Specialist

“I want to thank you for stopping by the office, evaluating, listening and hearing us. I feel like the mood of the office has improved 100%. I also feel appreciated. We will have some hurdles to overcome, but I think we should get through them. The Tigger has been passed around a bit.”


Account Manager
Preferred Insurance Center

“I’m glad you came out to talk to all of us. It seems to have helped the attitude in the office. Still have our moments, but much better. Dan has improved, also. He seems to be listening to us more and getting our input. Thanks for your help.”


Account Manager
Preferred Insurance Center